**This has been sent to all Mobility Local Presidents, District 3 Staff, and Secretaries**

/site/sites/default/files/files/Signed Black WFH Settlement.pdf

Attached is a copy of the settlement between CWA and Mobility for the Black contract wage rate dispute for the newly-created Work From Home CSR title.  As you will recall, the Company's position in bargaining for the wage rate for the new title in both the Orange and Black contracts was that it should be the same as the Call Center CSR, regardless of out of pocket costs incurred by the WFH CSRs for setting up home offices, for faster internet speeds, or other required items.  When we were unable to agree in bargaining, both Orange and Black initiated the binding mediation process under Article 2 of our CBAs.  Orange proceeded to mediation first, in October, with our mediation scheduled for November with the same mediator.   The Orange mediation resulted in this settlement agreement.  We continued discussions with the Company and the mediator after the Orange settlement, resulting in the same agreement.  As a result of the agreement we were able to obtain the Company's commitment that the WFH CSRs will not only have the same base wage rate, but will also be entitled to incentives offered to Call Center CSRs.  During the mediation process, the Company resisted this additional compensation, but CWA was able to achieve that goal in both the Orange and Black contracts.  

In addition, the Company will make incentives retroactive to October.  

Both the settlement and the forthcoming announcement about the retroactivity of the incentives are attached. 




VCC Fam, 


2021 is around the corner and I’m here for it! Even though 2020 has been an unpredictable and challenging year, I continue to be impressed with this team’s resilience, results and focus. We are in this together, as one AT&T family – and I’m so proud of all that you have accomplished in your short time in The Fields Family! Thank you!


Now are you ready for some GREAT NEWS? You know I am! Starting with October results (and for the time being), you will receive an incentive compensation payment for attainment results in excess of your current pay protection! October results will be paid out by the end of this month. That’s right, just in time for the holidays.


I’m confident that Joe, Kirk and I can count on you to continue to deliver a best in class customer experience and serve our customers first. I look forward to celebrating your future wins and seeing your results at the top of the scorecard!


Thank you for taking care of our customers and caring for each other!  


Steward Training